Abuse, Phishing, Copyright & Trademark Reporting Policy
URly / urly.tr
Authoritative English version • Effective date: [INSERT EFFECTIVE DATE]
This Policy describes reporting channels and the review process for harmful, unlawful or rights-infringing Short Links.
1. Channels
Security, phishing, malware, fraud and abuse: abuse@urly.tr. Legal, privacy, copyright and trademark: legal@urly.tr. General support: support@urly.tr.
2. Report information
Short Link URL.
Destination URL if safely available.
Description and category of suspected abuse.
Relevant dates and context.
Evidence that can be safely shared.
Reporter contact information and authority where relevant.
3. Phishing reports
Include the impersonated organization, suspected credential collection, affected domain and any relevant indicators.
4. Malware reports
Include the malicious URL, behavior observed, malware family if known and indicators of compromise without redistributing dangerous payloads.
5. Fraud reports
Describe the deceptive conduct, impersonated entity, financial harm or attempted harm and relevant Short Links.
6. Child safety
Send serious child-safety reports to abuse@urly.tr. Do not download, copy or redistribute illegal material solely to make a report.
7. Copyright and trademark
Formal rights complaints should identify the right, the disputed Short Link/material, the legal basis and the reporter’s authority.
8. Review process
URLy may use automated signals and human review. High-risk Short Links may be temporarily restricted while investigated.
9. Enforcement
Actions may include ALLOW, REVIEW, RESTRICT or BLOCK, and may include account or API restrictions.
10. False reports
Knowingly false, fraudulent or malicious reports may be rejected and may lead to enforcement.
11. Confidentiality
Reports are handled with reasonable confidentiality, subject to law, safety and investigation needs.
12. Response times
URLy may prioritize reports according to severity. No universal response or removal deadline is guaranteed.
13. Appeals
Affected users may request reconsideration where a review channel is available.
Severity triage
Reports may be prioritized based on imminent physical harm, child safety, active credential theft, malware distribution, financial fraud, scale, persistence and potential impact.
Evidence handling
Reporters should provide only evidence reasonably necessary to establish the issue. Sensitive personal information, passwords, authentication tokens and illegal material should not be unnecessarily included.
Reporter safety
URLy may avoid disclosing a reporter’s identity to the reported user where reasonably possible, subject to legal obligations and operational needs.
Temporary restrictions
A temporary restriction may be used while a report is investigated. Temporary restriction does not constitute a final legal finding.
Restoration
If review determines that a restriction was incorrect or no longer necessary, URLy may restore a Short Link or account subject to other applicable rules.
Repeat reporting
Multiple reports concerning the same URL may be consolidated. Repeated reports do not automatically establish a violation.
Malware handling
URLy personnel should not redistribute malicious files merely to investigate a report. Technical indicators can be used without unnecessarily propagating payloads.
Phishing response
Where appropriate, URLy may disable the Short Link, restrict related accounts, preserve relevant records and cooperate with affected providers or authorities.
Copyright response
Copyright complaints may be assessed separately from security or abuse reports and may require evidence of ownership or authorization.
Report status
URLy may provide limited status information but does not guarantee disclosure of internal detection methods or investigative details.